Mental health central to our firmwide approach to wellbeing.
We have a “deal” at PwC which sets out what it means to work here – what employees can expect of us and what we expect of them. Wellbeing is integral to this – explicitly detailing mental as well as physical wellbeing considerations:
Mental health awareness campaign
- To launch on World Mental Health Day 2015 – with ‘Time to Talk’ theme
- Will feature central communications through the year, linked to external events where appropriate – eg. National Stress Awareness Day.
- These central communications to be reinforced at local level – through newsletters, leadership blogs, etc.
- Will sign-post to internal and external sources of support – in particular ‘Time to Change’ resources (we are pledge signatories)
Training our people managers to be proactive and positive in spotting and addressing mental health issues with their employees
- People managers have 3 formal areas of accountability: performance management, coaching and wellbeing.
- We developed, with Mind, a line manager guide on managing mental health specifically for people managers. People managers contributed to the content and this was then discussed with Mind and HR to ensure all areas were covered. This is easily accessible on PwC’s Intranet, which has a dedicated people manager section; internal OH case managers also sign-post to it. This helps people managers spot the signs early; be confident in having conversations in this area (hints and tips, using the right language, etc); and encourages openness with and from employees in sharing feelings, challenges and issues.
Specialist HR team
- We have a dedicated specialist internal HR team who provide hands-on support to employees and line managers in having good, honest mental health conversations. They link in with our Occupational Health Service and Income Protection Benefit providers, who also have access to specialist treatment suppliers, such as PsychHealth and CBT services.
- The internal team helps identify trends, and facilitates knowledge-sharing and upskilling for people managers; in particular supporting them in having difficult wellbeing conversations in their business.
Training in Building Resilience for good mental health
- We deliver training to all new partners (“Partner Survival Programme”) which helps equip them to deal with the challenges and pressures involved in operating at that level.
- We deliver training to teams (internal “Don’t be a boiling frog” programme) which helps individuals and teams build their resilience – concentrating in particular on emotional and mental health. This programme is experiential and participative – attendees leave better equipped to support each other in leave better equipped to support each other in their teams day to day, with leaders helping to create an environment where talking about how people are feeling is encouraged and the norm.
- We are currently weaving resilience as a skills build through our firmwide training and development curriculum, from induction through to Director level.
EAP free confidential advice and counselling
- Available to all employees and their immediate family members
- 24/7 telephone helpline
- Access to up to 6 face to face counselling sessions
- Promoted via Employment Manual, Intranet, sign-posted via central communications
- Provides immediate access to specialists, with routes to CBT and other therapies if required
- Advisers encourage callers to have open conversations with their people managers and sign-post to other sources of internal support where appropriate
Wellbeing champions network
- Individuals in local teams take a role in coordinating their team resilience plans.
- They encourage team members to talk about how they are feeling, helping to make these open and honest conversations normal, expected and comfortable.
Resilience Spark Site
- A dedicated resilience group on “Spark”, our internal social networking platform, to profile advice, guidance, tools and tips on having good mental health conversations.
Disability and Wellbeing network (DAWN)
- Regular poster campaigns (internally designed and produced) to raise awareness around mental health and encourage supportive behaviour and conversations. Themes like “Let’s Talk About It – Mental Health”, covering all PwC Offices in the UK. Encourages employees to contact DAWN for further support and advice.
- The network runs a mentoring programme whereby they connect individuals who would like informal support around their disability.
- Face to face events to focus on mental health, with internal leaders and external experts sharing the platform with employees profiling their stories and experiences. To encourage openness and positive approaches
- Upcoming ‘Spark’ jam to engage employees firmwide in a ‘breaking down the stigma of mental health’ conversation
Health and Wellbeing pages on Employee Portal section of intranet
- These pages are available to all employees and provide a wide variety of guidance, tools and resources for staying physically and mentally well.
- They include CBTs which can be accessed on line, and exercises that can be done at your desk to help minimise stress.